Datum
Datum refund policy
How refunds work for Datum subscriptions and Datum AI top-ups.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle handles refunds.
Subscriptions
- You can ask for a full refund within 14 days of any subscription payment, including a renewal, for any reason.
- When a subscription payment is refunded, the plan for that billing period ends.
- Cancelling a subscription stops the next renewal. It does not refund the current billing period unless you ask for a refund within 14 days of paying for it.
Datum AI top-ups
- You can ask for a full refund within 14 days of buying a top-up.
- When a top-up is refunded, the usage it added is removed from your account.
How to ask for a refund
- Go to paddle.net, find your order using the email address you paid with, and request a refund; or
- email info@stratifai.solutions with the email address you paid with and the order number from your receipt.
- Refunds go back to the payment method you used. Your bank may take several days to show it.
Enterprise
Refunds for Enterprise agreements follow the agreement signed with StratifAI.
Your rights
This policy does not reduce any refund rights you have under the consumer law of your country.